Error Codes From Financial Link Insurance Services Gateway

Error Code Description Action
FLGRCTERR001 Missing Docno Resend E-cover note which docno defined.
FLGRCTERR002 Docno Length Exceeded Resend E-cover note which amended docno.
FLGRCTERR003 Vehregno Length Exceeded Resend E-cover note which amended vehregno.
FLGRCTERR004 Missing Vehregno Resend E-cover note which vehregno defined.
FLGRCTERR005 Missing Engineno Resend E-cover note which engineno defined.
FLGRCTERR006 Engineno Length Exceeded Resend E-cover note which amended engineno.
FLGRCTERR007 Missing Chassisno Resend E-cover note which chassisno defined.
FLGRCTERR008 Chassisno Length Exceeded Resend E-cover note which amended chassisno.
FLGRCTERR009 Missing Doctype Resend E-cover note which defined doctype.
FLGRCTERR010 Doctype Length Exceeded Resend E-cover note which amended doctype.
FLGRCTERR011 Invalid Doctype Value, Value Must Be From 0 - 5 Only ..Error Resend E-cover note which amended doctype.
FLGRCTERR012 Missing Reasoncode Resend E-cover note which reason defined.
FLGRCTERR013 Reasoncode Length Exceeded Resend E-cover note which amended reasoncode.
FLGRCTERR014 Invalid Reasoncode Value, Value Must Be Either 0 Or 1 Only Error Resend E-cover note which amended reasoncode.
FLGRCTERR015 Invalid Reasoncode Value, Value Must Be Either 0 Or 1 Only Error Resend E-cover note which amended reasoncode.
FLGRCTERR016 Invalid Reasoncode Value, Value Must Be Either 0 Or 1 Or 2 Or 3 Or 4 Or 5 Only Error Resend E-cover note which amended reasoncode.
FLGRCTERR017 Invalid Reasoncode Value, Value Must Be Either 0 Or 1 Or 2 Or 3 Only Error Resend E-cover note which amended reasoncode.
FLGRCTERR018 Idno Length Exceeded Resend E-cover note which amended idno.
FLGRCTERR019 Idno2 Length Exceeded Resend E-cover note which amended idno2.
FLGRCTERR020 Missing Idno&Idno2 Resend E-cover note which idno or idno2 or both defined.
FLGRCTERR021 Missing Effectdate Resend E-cover note which effectdate defined.
FLGRCTERR022 Effectdate Length Exceeded/Invalid Format Resend E-cover note which amended effectdate.
FLGRCTERR023 Missing Expirydate Resend E-cover note which expirydate defined.
FLGRCTERR024 Expirydate Length Exceeded/Invalid Format Resend E-cover note which amended expirydate.
FLGRCTERR025 Missing Covertype Resend E-cover note which covertype defined.
FLGRCTERR026 Covertype Length Exceeded Resend E-cover note which amended covertype.
FLGRCTERR027 Invalid Covertype Value, Value Must Be Either 0, Or 1, Or 2, Or 3 Only Resend E-cover note which amended covertype.

Error Coded From JPJ Insurance Services Gateway

Error Code Description Action
INS0001E Kod Sebab tidak sah Reason code is not available this document type.
INS0002E Trkh mula polisi msti lbh 1 hari dr trkh luput LKM Effect date must be a day more than the current LKM expiry date.
Resend with amended effect date.
INS0003E Tarikh tamat insurans mesti lebih dari mula LKM Expiry date should be more than the current roadtax effect date.
Resend with amended expiry date.
INS0004E Tarikh luput insurans mesti lebih/sama dengan Tarikh luput LKM Expiry date is less than the current roadtax expiry date. Resend with amended expiry date.
INS0005E Rekod Pemilik Tidak Wujud (OWNER) Please contact Financial Link to check with JPJ.
INS0006E Duplikasi Kekunci OWNER Please contact Financial Link to check with JPJ.
INS0007E Kebuntuan semasa capaian data OWNER JPJ host system unavailable, E-cover note rejected due to JPJ system.
It may happen during JPJ's batch run which is as follows :
Sunday - Friday (1am - 5am)
Sat 8pm - Sun 5am

Please resend the data.
INS0008E OWN's Differential: Please Contact INSS Help Desk
INS0013E Rekod Kenderaan Tidak WUJUD (VEHICLE) JPJ host does not have this vehicle record in the database.
Resend with amendments accordingly.
INS0014E Duplikasi Kekunci Kenderaan (VEHICLE) Please contact Financial Link to check with JPJ.
INS0015E Kebuntuan semasa capaian data VEHICLE JPJ host system unavailable, E-cover note rejected due to JPJ system.
It may happen during JPJ's batch run which is as follows :
Sunday - Friday (1am - 5am)
Sat 8pm - Sun 5am

Please resend the data.
INS0016E Ralat VEH: Sila hubungi Help Desk Gateway JPJ host system unavailable, E-cover note rejected due to JPJ system.
It may happen during JPJ's batch run which is as follows :
Sunday - Friday (1am - 5am)
Sat 8pm - Sun 5am

Please resend the data.
INS0018E No Id Tiada Nilai Idno sent is null, resend with idno amended.
INS0027E Rekod Insurans Telah Wujud Record has already been issued, thus duplicate is not allowed.
INS0028E Rekod Insuran Tidak Wujud TFL INSURANCE No such einsurance record exist. Resend with the correct details.
INS0029E Duplikasi Kekunci TFL INSURANCE E-cover note rejected due to duplication.
Ensure system checks for duplication before sending it to JPJ.
INS0030E Kebuntuan semasa capaian TFL INSURANCE JPJ host system unavailable, E-cover note rejected due to JPJ system.
It may happen during JPJ's batch run which is as follows :
Sunday - Friday (1am - 5am)
Sat 8pm - Sun 5am

Please resend the data.
INS0031E Ralat TFL: Sila hubungi Help Desk Gateway Please contact Financial Link to check with JPJ.
INS0032E Idno Tiada Nilai Null idno1 & idno 2 value in the ecovernote sent. Resend with idno.
INS0033E ID_NO_1 salah dan ID_NO_2 blank Mismatch IC/Business Reg No, to recheck & make sure it matches JPJ records.
Resend E-cover note with amended idno1.
INS0034E ID_NO_1 blank dan ID_NO_2 salah Mismatch IC/Business Reg No, to recheck & make sure it matches JPJ records.
Resend E-cover note with amended idno2.
INS0035E ID_NO_1 salah dan ID_NO_2 salah Mismatch IC/Business Reg No, to recheck & make sure it matches JPJ records.
Resend E-cover note with amended idno1 and idno2.
INS0036E No Chassis mesti ada nilai Chassis_no must not be blank. Resend with chassisno.
INS0037E No Pendaftaran mesti blank New registration ecovernote must blank vehregno. Resend without vehregno.
INS0038E No Pendaftaran Kenderaan blank Must not leave vehregno as null. Resend with vehregno.
INS0039E ID No tak sama dengan ID No dalam OWNER Mismatch IC/Business Reg No, to recheck & make sure it matches JPJ records.
Resend E-cover note with amended idno.
INS0040E ID_NO_1 blank dan ID_NO_2 blank No idno issued. Resend with idno.
INS0041E Pdaftaran Baru Tarikh Mula mesti blank New reg must have null effect date value. Resend with blank effect date.
INS0043E Renewal - Tarikh Mula dan Tamat mesti diisi Effect date and expiry date must have value. Resend with amended date.
INS0044E Pdaftaran Baru Tarikh Tamat mesti blank New reg must have null expiry date value. Resend with blank expiry date.
INS0045E Pdaftaran baru dan Urusniaga Pindah milik shj Invalid document type used. Please check with Financial Link
INS0046E Jenis Dokumen tidak sah Invalid document type used. Resend with the correct document type.
INS0047E Sila berurusan di kaunter JPJ Must go to JPJ's counter to rectify the issue.
INS0050E Tarikh luput mesti lebih dari rekod insurans semasa Expiry date for the ecovernote issued does not exceed the current insurance record. Resend with amended expiry date.
INS0052E Hanya pendaftaran baru atau renew shj Available only for new registration or renewal. Resend with correct document type and reason code.
INS0053E No Casis tak sama dengan database Chassisno does not match the JPJ's record. Resend with correct chassisno.
INS0054E No Enjin tak sama dengan database Engineno does not match the JPJ's record. Resend with correct chassisno.
INS0055E No Siri LKM Blank (Sila rujuk JPJ) No roadtax before for this vehicle, need to send ecovernote for New Car Registration. To check with Financial Link if vehicle has roadtax before but get this error message, data may need to be rectified by JPJ.
INS0056E Kenderaan Kegunaan Kerajaan (Sila rujuk JPJ) Vehicle is for government's use. Refer to JPJ Branch directly.
INS0057E Tarikh Luput insurans < Tarikh Luput Road tax Insufficient insurance expiry date is less than current road tax issued.
Resend with amended expiry date.
INS0058E Rekod Tidak Wujud (MTL) Ecovernote record does not exist.
INS0063E Rekod Tidak Sah (doc type 4) Illegal document type used. Resend with correct document type and reason code.
INS0064E Document type tidak sah(masukkan 1, 2, 3, 4 shj) Doc_type used is incorrect. Resend with amended doc_type.
INS0065E IDNO sama dengan Db2 Idno matches the JPJ record. Resend with different idno.
This is due to transfer signal sent with same owner ID.
INS0066E Tarikh mula dan tamat polisi mesti blank Effect date and expiry date sent with value. Resend with blank effect date and expiry date.
INS0067E Pdaftaran Baru dan urusniaga tukar hak milik shj Available only for new registration or transfer. Resend with correct document type and reason code.
INS0068E No Chassis Telah Wujud Chassis number already exist for different vehicle. Resend with amended chassisno.
INS0069E Jenis Dokumen tidak sah (masukkan 1,2,3,4 shj) Document type is not correct. Resend with correct document type (1,2,3,4 only).
INS0072E Idno tidak sama dengan db2 Idno does not match the JPJ record. Resend with amended idno.
INS0073E eINSURANCE telah dibatalkan oleh JPJ eInsurance record has been cancelled by the JPJ.
INS0074E Tarikh mula tiada nilai Effect date null value. Resend with amended effect date.
INS0075E Tarikh tamat tiada nilai Expiry date null value. Resend with amended expiry date.
INS0076E Pembatalan LPS/MTL/ICP Cancellation for LPS/MTL/ICP invalid with this code.
Resend with the correct doc type and reason code.
INS0079E No Chassis/Enjin mesti blank Chassisno or engineno has value. Resend with blank chassisno / engineno value.
INS0080E No MTL mesti ada nilai Vehregno null value. Resend with amended vehregno of MTL.
INS0081E Trkh mula polisi msti lbh 1 hari dr trkh luput MTL Effect date must be 1 day more than the current LKM expiry date.
Resend with amended effect date.
INS0082E No Enjin Mesti Berbeza Engineno must not be identical. Resend with amended engineno.
INS0083E Trkh tamat polisi msti lbh/sama dgn trkh luput LKM Expiry date is less from the LKM expiry date. Resend with amended expiry date.
INS0084E Sila gunakan kod pembatalan yang sesuai Cancellation code is incorrect. Resend with correct document type and reason code.
INS0085E Rekod berkenaan tidak dijumpai Ecovernote was not found. Resend with the correct document type.
INS0086E Pastikan Tarikh Mula Insurans adalah terkini Effect date is not correct. Resend with the current effect date.
INS0087E Rekod telah dibatalkan sebelum ini Ecovernote was cancelled earlier. No need to send another cancellation.
INS0094E Id Number No Value
INS0125E Insurance Record Exists
INS0126E Insurance Record Does Not Exist
INS0127E Duplication of TFL INSURANCE Key
INS0128E Met A Dead End While Housekeeping The TFL INSURANCE's Data
INS0129E TFL's Differential: Please Contact INSGHelp Desk
INS0130E Identity Card Number (New) Or Identity Card Number (Old) And Business Registration Number Or Passport Number Do Not Match With Owner ID Number
INS0131E Identity Card Number (New) Or Identity Card Number (Old) Is Wrong And Business Registration Number Or Passport Number Is Blank
INS0132E Identity Card Number (New) Or Identity Card Number (Old) Is Blank And Business Registration Number Or Passport Number Is Wrong
INS0133E Identity Card Number (New) Or Identity Card Number (Old) Is Wrong And Business Registration Number Or Passport Number Is Wrong
INS0134E Registration Number and Chassis Number are blank
INS0135E Cover Note Type 0 And Reason Code 0 And Registration Number Is Not Blank
INS0136E Vehicle Registration Number Is Blank
INS0137E Identity Card Number (New) Or Identity Card Number (Old) Is Not The Same With OWNER's Identity Card Number (New) Or Identity Card Number (Old)
INS0138E Identity Card Number (New) Or Identity Card Number (Old) Is Blank And Business Registration Number Or Passport Number Is Blank
INS0143E Pendaftaran Baru Tarikh Mula mesti blank
INS0144E LKM Serial No Blank (TVEHICLE)
INS0146E Pendaftaran Baru Tarikh Tamat mesti blank
INS0149E Sila berurusan di kaunter JPJ
INS0152E Tempoh expiry date mesti lebih dari existing db2
INS0155E CHASIS Number is Not The Same with Database
INS0156E ENGINE Number is Not The Same with Database
INS0157E LKM Serial in Database is Blank
INS0158E For Government Use Only
INS0159E Tarikh Luput Insurans < Tarikh Luput Road Tax
INS0160E Record Does Not Exist (MTL)
INS0161E Duplication of MTL Keys
INS0162E Met A Dead End While Housekeeping The MTL's Data
INS0163E MTL's Differential: Please Contact INSS Help Desk
GLB000000ITRANSACTION SUCCESSFUL
GLB000001EMANDATORY FIELD(S) REQUIRED
GLB000005EOWNER NOT FOUND
GLB000122EMANDATORY FIELD(S) NOT REQUIRED
GLB000129EENGINE NO NOT VALID
VEL000001EVEHICLE NOT FOUND - VELVE
VEL000027EVEHICLE INSURANCE NOT FOUND
VEL000039EDEADLOCK - VELGI
VEL000045EPLEASE CONTACT HELPDESK - VELVE
VEL000047EPLEASE CONTACT HELPDESK - VELGI
VEL000083EDEADLOCK - VELVH
VEL000084EPLEASE CONTACT HELPDESK - VELVH
VEL000090EDUPLICATE -811 (VELIN)
VEL000101EDUPLICATE VEHICLE RECORD(803VELVE)
VEL000102EDEADLOCK 911 - VELVE
VEL000103EDUPLICATE 811 - VELVE
VEL000112EDUPLICATE 811 - VELGI
VEL000113EDUPLICATE 803 - VELGI
VEL000124EDEADLOCK 911 -VELLP
VEL000126EPLEASE CONTACT HELPDESK - VELLP
VEL000128EDUPLICATE 811 - VELLP
VEL000151EDISALLOWED CREATION OF RECORD - CANCELLATION
VEL000152EDISALLOWED DELETION OF RECORD - CANCELLATION
VEL000153EDISALLOWED UPDATE OF RECORD
VEL000154EDISALLOWED CREATION OF RECORD - TOTAL LOSS
VEL000155EDISALLOWED UPDATE/DELETE - INSURANCE IS USED
VEL000156ECANCELLATION DISALLOWED - LKM MUST CANCEL FIRST
VEL000157EDISALLOWED DELETION OF RECORD - TOTAL LOSS
VEL000199ERECORD ALREADY EXIST(VELGI)
VEL000201ERECORD NOT FOUND(VELTP)
VEL000202EDEADLOCK -911(VELTP)
VEL000203EPLEASE CONTACT HELPDESK(VELTP)
VEL000238EINSURANCE STILL ACTIVE
VEL000239ECANCELLATION DISALLOWED - TOTAL LOST
VEL000240EDISALLOWED DELETION OF RECORD - UPDATE
VEL000241EDOCUMENT-TYPE NOT VALID
VEL000242EREASON CODE NOT VALID
VEL000243ECANCELLATION DISALLOWED - LPS ACTIVE
VEL000244ECANCELLATION DISALLOWED - MTL ACTIVE
VEL000245ECANCELLATION DISALLOWED - PERMIT ACTIVE
VEL000252EPOLICY NO & INSURANCE CODE NOT VALID
VEL000253ERECORD NOT FOUND(VELLP)
VEL000254ERECORD NOT FOUND(VELFP)
VEL000255EDEADLOCK -911(VELFP)
VEL000256EPLEASE CONTACT HELPDESK(VELFP)
VEL000257EINSURANCE CURTAILMENT NOT ALLOWED
GLB000179EOWNER RECORD NOT MATCH